Frequently Asked Questions

We’re here to make your rental experience a breeze! Below, you’ll find everything you need to know about working with us.

Working with us

  • Getting a customized quote is as easy as 1, 2, 3.

    1. Select the 🖤 on any item on our website to add it to your cart/wishlist

    2. Click the 🖤 at the bottom right of the page and enter your event details

    3. Press submit!

    Wait for us to share a detailed quote and a recommendation or two.

    Not sure what you need, or have a few questions? Feel free to give us a call at 519-820-0187 during our business hours, or send us an email at greenvalleyeventrentals@gmail.com. We'd be glad to chat!

  • We are a small business and book rentals on a first come, first serve basis. For popular wedding dates, we encourage 3 to 6 months in advance. But if you're planning a last-minute event, we may still have options for you!

  • Let us know the date, location, number of guests, and which items you’re interested in. The more info you provide, the better we can help you plan. We love to learn about your celebration - so don’t be shy to let us know what you’re celebrating and your vision for the day also!

  • No! There is no minimum rental order value - we love to help with all sizes of events! Some minimums may apply to linen rentals, or for some delivery locations. However, we always offer pickup services to protect your budget. 

  • We know plans can change. If you need to cancel or reschedule your event, please let us know as soon as possible.

    • Cancellation: We offer a full refund if you cancel at least 30 days before your event. For cancellations within 30 days, your deposit can be applied toward a future rental.

    • Rescheduling: We’ll do everything we can to accommodate your new date, based on availability. Please note that some fees may apply for rescheduling or cancellations.

Booking & Payments

  • We accept payment online from all major credit cards or e-transfers to greenvalleyeventrentals@gmail.com.

  • Yes, to confirm your rental booking, we require a 50% deposit. The deposit will be applied to your final balance. Once we receive the deposit (and a signed contract), your booking is officially confirmed.

  • Final payment is due at the time of pickup, or delivery. If needed, we can set up a payment plan to make it easier for you.

  • No problem! We understand that as the event gets closer, numbers and adjustments might need to be made. Let us know as soon as possible, and we’ll help you update your order. While we’re happy to accommodate additions when we can, please note that availability may be limited during peak season. Please make any requests for changes at least 7 days before your event.

Event Logistics

  • Delivery times are scheduled based on your event’s needs. Your contract states the delivery window, and we will determine the final delivery time based on all deliveries and most efficient routes. We will contact you the day of delivery with a more specific delivery time - please have someone available on site to meet us. Delivery rates assume ground floor and short distance delivery.

  • Unless teardown services have been requested, please collect all items and stack/present them as they were presented to you on arrival. This ensures that our pickup services are completed quickly. Thank you for your cooperation.

  • Yes! We love to provide pickup services, providing you flexibility and cost savings. You can pick up your rentals at our location during business hours or by appointment. Most of our inventory is designed to fit in standard-sized personal vehicles. We will happily provide instructions on assembly for applicable rental items. Please contact us for guidance on vehicle requirements. It is your responsibility to ensure items are protected during transportation.

  • Returning is easy! We will arrange for a pickup time or provide drop-off instructions, depending on your needs.

Rental Item Care & Considerations

  • You’re responsible for ensuring that all rental items are used safely and returned in good condition throughout the rental period. 

    • Inspection of items: Please inspect the items upon delivery or pickup and report any issues immediately. This includes checking for any damages, ensuring all items are accounted for, and confirming accurate item counts.

    • Transportation of items (pickup only): If you choose to pick up the items, you are responsible for their care during transportation. If straps or tarps are needed, please bring them with you. Otherwise, we can offer them as an addition to your order.

    • Pickup preparation (delivery only): If you’ve selected delivery services, please ensure the items are ready for pickup at the start of the pickup window. If they’re not, additional charges may apply.

  • It is your responsibility to protect your rental items from rain, dew, and excessive water. If items are left outside, please cover items with a tarp or other waterproof covering to protect them from rain or dew. We understand spills happen - just wipe up the liquid at the time, it happens!

  • We expect our items to be treated with care, but if something gets damaged, this can be covered under the damage waiver found on your contract, if applicable. If the Damage Waiver is declined, we’ll need to charge you for repairs or replacement costs. Normal wear and tear is expected, so don’t worry!

  • Some rentals, like photo booths, speakers, or marquee letters, require power outlets or extra space. We’ll make sure to let you know ahead of time so you can plan accordingly.

  • When delivery is selected, in order to ensure everything runs smoothly, we’ll need to know the date, location, and where exactly on the property you want your rental items placed. The more details you share with us ahead of time, the easier it will be to set everything up and let you enjoy the day!

  • Yes! Unlike many larger rental companies, we are pleased to offer same day delivery and pickup, including setup/teardown. Many venues and public spaces like parks or lakes require same-day setup and removal, as equipment cannot be left overnight.

    If your items are needed for only a wedding ceremony or reception and the same room is used, please share when the room needs to be turned over so we can plan accordingly. This helps us ensure a seamless transition between your event’s different stages.

  • We take safety seriously. If bad weather (like heavy rain or strong winds) could damage rental items or pose a safety risk, we may delay or refuse delivery. It’s always a good idea to have a backup plan for bad weather, especially for outdoor events.

    • Pickup and DIY setup: If you're setting up items like wedding arches or tents yourself, please monitor the weather closely and take them down if winds become too strong or bad weather is imminent. Your safety and the safety of others is our priority.

    • Location/venue changes: If your location changes due to weather, let us know your backup plan. We’ll adjust your rentals as needed to fit the new setup.

  • Yes, for items where setup has been selected, we’ll need access to the event space to safely set up and remove the rental items. For certain items (like tents), you’ll also need to make sure that underground utilities (gas, electrical lines, etc.) are clearly marked. If you’re unsure, please get in touch with us for advice.

Event Planning

Agreement Terms & Communication

  • The full contract terms can be found as part of your approved quote/contract. We recommend reviewing these before your event to ensure everything is clear and you’re comfortable with the details. 

    We’re always here to help! If you need assistance or have concerns, don’t hesitate to reach out. You can reach us via email, phone, or by contacting us through our website.

  • If you or any guests experience any issues related to the rentals or services, please reach out to us immediately. We strive to ensure everything runs smoothly for your event. However, please note that we are not responsible for any damage to the venue or other parties during the event.

  • If you need recommendations for other trustworthy vendors, or if there’s anything else we can assist with, don’t hesitate to reach out! We’re happy to help with all aspects of your event to make it a memorable day.

Need More Help?

For more tips on planning your event, keep an eye out for our blog (launching winter 2025 - stay tuned!). You’ll find articles on everything from “Local wedding venues for public ceremony locations” to “How to Organize Rental Pickup & Return” for a stress-free experience.

Ready to get started?

We want to celebrate with you - start your wishlist by looking through out entire catalog, or by searching through our item and event specific pages.

We can’t wait to hear from you!

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